Your journey to self discovery with Elysia Wellness Retreat.




The following Terms and Conditions (referred to as “Club Rules”) apply to an invitee or member’s (You) visit and use of the Elysia Wellness spa facility (and associated pool, recreation and other facilities) located at 165 Thompsons Rd, Pokolbin, NSW 2320 (Elysia) which is operated by Oaks Hotels & Resorts Ltd (and its subsidiary, or related entities) (We/Us).

Please read these terms and conditions carefully as these conditions form the basis on which bookings and visits to Elysia are accepted. The terms and conditions below are for all bookings and visits (regardless of how the booking or visit is made).

We may revise these terms and conditions from time to time by updating this web page. The revised terms will take effect when they are posted.

Note, see our separate Booking Terms and Conditions that apply to any stay at Elysia (use of accommodation) here: (Booking Terms). The conditions on this page relate to the use of the spa, pool, recreation and other similar facilities at the property and the Booking Terms and Conditions relate to any accommodation stay at Elysia.


To assist us in maintaining a safe and comfortable environment for all guests and staff, you are required to abide by the following conditions in the use of the Elysia facilities.

Failure to comply with these conditions may result in the suspension or termination of your membership or your eviction from the premises.

Subject to these terms and conditions and all laws, you use Elysia facilities and equipment at your own risk.

1.1. ENTRY: Entry will be refused, or you may be requested to leave the premises if:

(a) You are using abusive or threatening language or behaving in a threatening way; or

(b) You are under the influence of drugs or alcohol; or

(c) You behave in another way that is considered by Elysia to be risky or seriously inappropriate.

1.2. NON-SMOKING: Elysia Retreat is a non-smoking facility. The smoking of cigarettes or electronic cigarettes (e-cigarettes or vapes) is strictly prohibited.

1.3. RELAXATION ZONES: Sauna, spa, and relaxation zone areas are available for male and female use and as such minimum standards of dress apply.

1.4. MOBILE PHONES: Mobile phones are not to be used within Elysia public areas, including Reception, Restaurant, Day Spa, or fitness facilities. Phones must be always on silent.\

1.5. WET AREAS: Normal pool safety rules apply for the safety and convenience of all users. Pool areas are not supervised, and you use them at your own risk. You must follow all signs and never run, dive, or jump. For your own safety, the pool/spa and relaxation zones cannot be accessed during unstaffed hours.

1.6. SUITABLE CLOTHES: All members and guests must wear suitable clothes and enclosed sports shoes in any exercise areas, except for wet areas. We do not allow clothes with offensive images or inappropriate advertising.

1.7. TOWELS: You are required to use a clean towel when participating in classes and when exercising on gym equipment (including exercise mats) to maintain our hygiene and safety standards. You may be requested to cease training if you do not use a towel.

1.8. CAMERA USE: You must not use cameras without our permission. Taking photos or videos of other members, guests or Elysia employees without their consent is a breach of our terms and conditions.

1.9. PERSONAL TRAINING: Personal training services are available at Elysia for an additional fee. Please contact our Retreat Co-Ordinators at Elysia for more information.

1.10. PARTICIPATION: You acknowledge that participation in group fitness classes and personal training may expose you to certain risks causing personal injury. By participating in the group fitness classes or personal training sessions you accept the risks involved and release Elysia for any injury or damage arising out of your participation in group fitness classes and/or personal training sessions, except to the extent that Elysia has caused or contributed to such injury or damage.


You are required to return equipment to their original state when you have finished, including:

(a) Return weights and bars to their rack.
(b) Unload plates from machines and bars.
(c) Return equipment to its storage location in group fitness classes.
(d) For the safety of you and others, please follow all equipment operating and safety instructions on the equipment.
(e) If you are not sure of correct use or operation of equipment, please seek assistance from a team member.
(f) Where functional training zones are available, please seek assistance from a personal trainer if you are unfamiliar with the equipment or its safe and appropriate use.

As a courtesy to other members, please use a clean towel when using equipment.



You must inform us in advance and in writing if there are any risks to your health if you participate in fitness services and if required seek approval from your doctor or General Practitioner.


You promise to:

(a) Make sure that you know how to exercise safely, by asking if necessary.
(b) Immediately cease participation in activities if health-related symptoms or injuries occur and advise us if this occurs.
(c) Use your best endeavours to exercise safely; and
(d) Not take valuables, even if you plan to put them in a locker.


To the extent permitted by law, Elysia excludes any liability to you in Agreement, tort, statute or in any other way for any injury, damage or loss of any kind whatsoever (including, without limitation, any liability for direct, indirect, special or consequential loss or damage), sustained by you and/or any other person, or for any costs, charges or expenses incurred by you, arising from or in connection with a breach by you of this Agreement.


Notwithstanding anything contained in these terms and conditions to the contrary and to the extent permitted by law and any warranty or guarantee provided under the Australian Consumer Law (which cannot be excluded, restricted or modified), we shall not be responsible for indirect damage, damage arising from consequential damage or special circumstances, including but not limited to loss of revenue, loss of profit, loss of use, loss of opportunity, arising out of the performance or non-performance of obligations under these terms and conditions or as otherwise implied by law.

Nothing contained in these terms and conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law or under any international consumer protection legislation, provided that, to the extent that such law permits us to limit our liability, then our liability is limited to:

• In the case of services, supplying the services again or payment of the cost of having the services supplied again; and
• In the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.


When you make a booking or visit Elysia, we collect certain personal information from you. By making a booking you consent to your personal information being collected by us and for us to use that information in accordance with the terms of our Privacy Policy. Access to, and correction or deletion of, the personal information we collect from you is dealt with in accordance with our Privacy Policy. The party collecting your personal information will be Oaks Hotels & Resorts Ltd.


Website Terms and Conditions


The following Terms and Conditions apply to a user of our websites (You) owned or operator by Oaks Hotels & Resorts Ltd (or any of its subsidiary, or related or associated entities) (We/Us) which includes, without limitation, and and includes any of our social media pages or sites (Websites).

Please read these terms and conditions carefully as these conditions incorporate the basis on which you use our Websites.

We may revise these Terms and Conditions from time to time by updating this web page. The revised terms will take effect when they are posted.


Our Websites are intended for use by individuals who are of legal age and can enter into binding contracts as per applicable law.
By using our website, you confirm that you have the legal capacity to make hotel reservations for yourself or are legally authorised to make the reservations and purchases for another person.
You agree to be financially responsible for your activities on our Websites.
You also warrant that all information provided by you in using the website is true and accurate.

User Responsibilities

As a condition of your use of our Websites, you warrant to us that you will not use those Websites for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
Although we may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on our Websites we are under no obligation to do so and we assume no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on our Websites, to the extent permitted by law.
You are prohibited from posting or transmitting (on our Websites) any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.
We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting any such information or materials.

Content and Accuracy

We make every effort to provide accurate and up-to-date information regarding hotels, prices, and availability. However, we do not guarantee the accuracy or completeness of the content on our Websites.
The materials published on our Websites are for reference only, and we do not accept liability for the accuracy, completeness or quality of the information and materials provided on our Websites, unless the mistake occurred intentionally or through gross negligence. In particular, and without limitation, this refers to any loss, additional costs or damage of any kind suffered as a result of any use of any information and materials on the Website, to the maximum extent permitted by law.


The content, services and materials on our Websites are provided “as is” and on an “as available” basis without representations or warranties of any kind, either express or implied, subject to applicable laws. We make no representation or warranty that your use of the Website will be uninterrupted, timely, or free from error.

Limitation of Liability

Notwithstanding anything contained in these terms and conditions or law to the contrary, we shall not be responsible for indirect damage, damage arising from consequential damage or special circumstances, including but not limited to loss of revenue, loss of profit, loss of use, loss of opportunity, arisen out of the performance or non-performance of obligations under these terms and conditions or your inability to access or use, our Website or any materials on our Website.
The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

Links to Third Parties

We do not control any third-party website and, therefore are not responsible for the content of any linked website or any link contained in a linked website. We will provide such links only as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by us of the linked website or any information contained in it.

Intellectual Property

All content, trademarks, and intellectual property displayed on our Websites are owned or controlled by us or our partners. You are not permitted to copy, reproduce, amend, publicly communicate, transform or distribute, by any means and under any form, all or part of the materials included on our Websites, without our consent in writing.
We consider our trademarks to be valuable assets and take any infringements very seriously.
User-generated content, such as reviews and comments, may be subject to moderation. We reserve the right to remove or edit user-generated content that violates our guidelines or is deemed inappropriate.

Governing Law & Jurisdiction

The products and/or services described in and available through our Website may not be available in your country. We make no representation that the services or products offered in the site are appropriate or available for use in any particular location.
The Website is operated from Australia and is governed by the laws of Australia, without regard to its conflict of laws rules. You agree to submit to the laws of Australia in your use of our Website. See booking terms and conditions for the application jurisdiction for booking terms and conditions.


If any part of these terms and conditions should be determined invalid by reason of the relevant laws, it shall be removed without affecting the rest of the terms and conditions. The remaining terms and conditions will continue to be valid and enforceable.

No waiver

Failure to insist upon or enforce strict performance of any of these terms and conditions shall not constitute a waiver of these terms and conditions.